CUSTOMER CLARIFICATION TEXT

CUSTOMER CLARIFICATION TEXT

 

As Sarkap İç ve Dış Ticaret Anonim Şirketi (hereinafter referred to as “SARKAP”), we attach utmost importance to the security of your personal data, which we process as the data controller in accordance with the Law on Protection of Personal Data No. 6698 (“Law”). Therefore, we would like to inform you about the processing of your personal data.

 

PURPOSE OF PROCESSING YOUR PERSONAL DATA, LEGAL REASON, AND COLLECTION METHODS

 

Your personal data is processed in accordance with the Law on Protection of Personal Data No. 6698 and secondary regulations, within the framework of the following purposes and legal reasons:

You can shop without becoming a member by creating a member registration on the www.sarkap.com website of SARKAP or by using the "continue without being a member" option.

In this context, if you shop on the www.sarkap.com website without creating a member registration;

  • Your personal data such as Identity (Name and Surname), Contact (E-mail, Address, Telephone) and Finance (Payment Information, Encrypted Credit Card, Debit Card Information, Bank Account / IBAN Number Information) Information is processed for the realization of your online shopping transactions, goods / services execution of sales processes; execution of goods / services after-sales support services; execution of financial and accounting works, execution of communication activities; execution and supervision of business activities; execution of company / product / service commitment processes; execution of activities in accordance with the legislation; execution of customer relationship management processes; carrying out activities for customer satisfaction; carrying out storage and archiving activities; follow-up of requests / complaints; planning and execution of commercial and/or business strategies; to carry out the necessary work by the business units in order to benefit from the products and services offered and to carry out the relevant business processes; in order to inform authorized persons, institutions and organizations;

as specified in paragraph 2 of Article 5 of the Law, and as expressly stipulated in the Laws; if it is necessary to process the personal data of the parties to the contract, provided that it is directly related to the establishment or performance of a contract; and that it is compulsory for the data controller to fulfill its legal obligations and does not harm the fundamental rights and freedoms of the data subject, that the data processing is mandatory for the legitimate interests of the data controller, and is processed based on legal reasons, and is collected through electronic forms, e-mails, requests, and messages on the website.

If you make a purchase by creating a membership registration on the www.sarkap.com website of SARKAP, in addition to the above;

  • Your personal data such as Identity (TR Identity Number, Gender) Information, is processed for the registration of your membership, realization of your online shopping transactions, execution of goods / services sales processes; execution of goods / services after-sales support services; execution of financial and accounting works, execution of communication activities; execution and supervision of business activities; execution of company / product / service commitment processes; execution of activities in accordance with the legislation; execution of customer relationship management processes; carrying out activities for customer satisfaction; carrying out storage and archiving activities; follow-up of requests / complaints; planning and execution of commercial and/or business strategies; to carry out the necessary work by the business units in order to benefit from the products and services offered and to carry out the relevant business processes; and in order to inform authorized persons, institutions and organizations,

as specified in paragraph 2 of Article 5 of the Law, and as expressly stipulated in the Laws; if it is necessary to process the personal data of the parties to the contract, provided that it is directly related to the establishment or performance of a contract; and that it is compulsory for the data controller to fulfill its legal obligations and does not harm the fundamental rights and freedoms of the data subject, that the data processing is mandatory for the legitimate interests of the data controller, and is processed based on legal reasons, and is collected through the Member Form and other electronic forms, e-mails, requests, and messages on the website.

  • Your personal data such as Customer Transaction (Invoice Information, Request Information, Shopping History, Orders, Gift Certificates, Points, Lists, Messages, Customer Reviews, Profiling, and Segmentation) Information, is processed for the execution of activities in accordance with the legislation; informing authorized persons, institutions and organizations; execution of financial and accounting affairs; follow-up and execution of legal affairs; carrying out storage and archiving activities; execution of contract processes; execution of goods/services sales processes; execution of goods/services after-sales support services; execution of customer relationship management processes; conducting marketing analysis studies; execution of advertising, campaign, and promotion processes; for the follow-up of requests/complaints, for the execution of marketing processes of products/services,

as specified in paragraph 2 of Article 5 of the Law, and as expressly stipulated in the Laws; if it is necessary to process the personal data of the parties to the contract, provided that it is directly related to the establishment or performance of a contract; and that it is compulsory for the data controller to fulfill its legal obligations and does not harm the fundamental rights and freedoms of the data subject, that the data processing is mandatory for the legitimate interests of the data controller, and is processed based on legal reasons, and based on your express consent as a member, and your requests and applications on our website, is collected through printed/electronic forms, call center records, e-mails, and cookies.

  • Your personal data, such as Legal Action (Information in the Case File in Case of Dispute, Warnings, Information in Correspondence with Judicial and Administrative Authorities), is processed for follow-up and execution of legal affairs; carrying out management activities; execution and supervision of business activities; conducting audit / ethical activities; informing authorized persons, institutions and organizations; execution of activities in accordance with the legislation; carrying out storage and archiving activities; execution of risk management processes; execution of contract processes; In order to ensure the security of data controller operations, if it is mandatory for the data controller to fulfill its legal obligation, as specified in paragraph 2 of Article 5 of the Law; data processing is mandatory for the establishment, exercise, or protection of a right; provided that it does not harm the fundamental rights and freedoms of the data subject, data processing is mandatory for the legitimate interests of the data controller, and is collected through the fields on the My Account page on our website which can be filled depending on your preference, your requests, and applications, contracts, articles and other printed / electronic documents coming from official and administrative authorities.
  • Your personal data such as Transaction Security (IP Address Information, Website Login and Exit Information, User Name Information, Password Information, Traffic Data) Information, is processed for the execution of information security processes; conducting audit / ethical activities; execution and supervision of business activities; carrying out storage and archiving activities; ensuring the security of data controller operations; informing authorized persons, institutions and organizations; execution of activities in accordance with the legislation; follow-up and execution of legal affairs; execution of goods/service sales processes; in order to follow-up requests/complaints, expressly stipulated in the Laws,

as specified in paragraph 2 of Article 5 of the Law, and as expressly stipulated in the Laws;  it is necessary to process the personal data of the parties to the contract, provided that it is directly related to the establishment or performance of a contract; provided that it is compulsory for the data controller to fulfill its legal obligations and does not harm the fundamental rights and freedoms of the data subject, data processing is mandatory for the legitimate interests of the data controller, and collected through information security systems and electronic devices.

  • Conducting your personal data such as Audio-Visual Recording Information (Call Center Audio Recordings), for company products and services commitment processes; execution of customer relationship management processes; carrying out activities for customer satisfaction; carrying out after-sales support services for goods/services; carrying out storage and archiving activities; follow-up of requests/complaints; execution of marketing processes of products/services; execution of customer relationship management processes; conducting marketing analysis studies; for the purpose of informing authorized persons, institutions and organizations,

as specified in paragraph 2 of Article 5 of the Law, and as expressly stipulated in the Laws; provided that it is compulsory for the data controller to fulfill its legal obligations and does not harm the fundamental rights and freedoms of the data subject, data processing is mandatory for the legitimate interests of the data controller, and is processed on the basis of legal reasons and is collected electronically during calls made to our call center.  

 

TRANSFERRING PERSONAL DATA

 

SARKAP may share your personal information with Cargo Provider Companies for sending the orders, with Companies and Banks Providing Online Payment Services for your payment transactions, and with its Affiliates, Subsidiaries, Business Partners and Suppliers limited to the above-mentioned purposes.

In order for SARKAP to fulfill its legal obligations and defend its legal rights and interests, your personal data may be shared with authorized persons and official institutions in accordance with legal regulations and legislation.

If you create a membership registration on the SARKAP website, your personal data is saved in our programs and/or systems provided/ made available to us by our technology infrastructure suppliers whose servers are located abroad for the purpose of carrying out storage and archiving activities. In this context, your personal data will be processed by service providers whose servers are located abroad on behalf of SARKAP, based on your explicit consent, by taking the necessary technical and administrative measures, and will be automatically transferred abroad for the purposes listed above and will not be shared with other third parties other than those listed.

 

STORAGE OF PERSONAL DATA

Your personal data will be stored by SARKAP in line with the above-mentioned purposes and legal reasons, as long as the legislation does not provide otherwise and during the period processing of the data continues. In cases where the purpose of processing the data ceases to exist or the Members request the deletion of the data for a justified reason, and the legislation does not require the relevant data to be stored for a longer period, the relevant data will be destroyed.

 

YOUR RIGHTS REGARDING YOUR PERSONAL DATA

 

By applying to SARKAP as a data owner you have the right to

  • Learn whether your personal data is processed or not,
  • If your personal data has been processed, requesting information about it,
  • To learn the purpose of processing your personal data and whether they are used in accordance with the purpose,
  • Knowing the third parties to whom your personal data is transferred, in the country or abroad,
  • Requesting correction of your personal data in case of incomplete or incorrect processing and requesting notification of the transactions made within this scope to the third parties to whom your personal data has been transferred,
  • Requesting the deletion or destruction of your personal data in the event that the reasons for its processing ceases to exist, and requesting that the transactions made within this scope be notified to the third parties to whom your personal data has been transferred,
  • Objecting to the emergence of a result against you by analyzing your processed data exclusively through automated systems,
  • Requesting the deletion or destruction of personal data within the framework of the conditions in Article 7 of the Law, requesting notification of the correction, deletion, or destruction of personal data to third parties with whom personal data has been shared,
  • You have the right to demand compensation for the damages you may suffer due to unlawful processing of your personal data.

You are entitled to send your application requests regarding your personal data to Sarkap with the Data Subject Application Form;

  • By sending an e-mail to info@sarkap.com via your e-mail address that you have previously reported to SARKAP,
  • by personally applying with a valid identity document,
  1. by posting to “Piri Mehmet Paşa Mah. Pier Gateway Sk. Tasev Apt. No: 7 Interior Door No: 5 Silivri/Istanbul” address, with your hand-written signature and a photocopy of your ID card,
  2. By signing with An electronic signature or secure electronic signature and sending an e-mail to “info@sarkap.com” address,
  • , By sending it to the registered electronic mail (KEP) address of “sarkap@hs03.kep.tr” using a registered electronic mail (KEP) address and secure electronic signature or mobile signature.

 

In accordance with the Communiqué on the Procedures and Principles of Application to the Data Controller, It is obligatory to include on the application the name, surname, signature if the application is in writing, T.R. ID number (if the applicant is a foreign national, the nationality, passport number or identification card number, if any), the place of residence or workplace address for notification, the e-mail address, telephone number, and fax number for notification if any, and information on the subject of the request.

The Data Subject must clearly and comprehensibly state the subject requested in the application, which includes explanations regarding the above-mentioned right to be exercised and to be used. Information and documents related to the application must be attached to the application.

Although the subject of the request must be related to the person of the applicant, if acting on behalf of a third party, the applicant must be specifically authorized in this regard and this authority must be documented (with a power of attorney). In addition, the application must include identity and address information, and documents confirming identity must be attached to the application.

Requests made by unauthorized third parties on behalf of a third party will not be considered.

 

Your requests regarding your personal data are evaluated and answered as soon as possible and within 30 days at the latest from the date they reach Sarkap. If your request is accepted or rejected by explaining the reason, our reply will be sent to the address you specified in the application, primarily by postal service or e-mail, if possible, in the same manner as your request.

 

Explicit Consent Text

Prepared by  T-Soft E-Commerce.